I have had the privilege recently of speaking at the New York Times Travel Show (in February of 2009) about the state of technology in the travel industry.
New York Times Travel Show. "Web Marketing Workshop." February 6th, 2009.
Summary: "Learn to leverage the Internet to increase your business by developing a successful web presence and utilizing search engine optimization, search marketing and social media web sites to generate leads."
New York Times Travel Show. "Delivering the 1-2 Punch." February 6th, 2009.
Summary: "Learn how new technologies like Tripology and Travel Tribe help agents get leads, while Triton helps agents close the sale through competitive pricing."